Billing FAQs

“I haven’t done anything different, so why has my electric bill gone up?”

Look for possible causes of higher electric use.

Here are a few areas where problems can occur.

Consider Living Habits

Compare living habits to the dates of consumption shown on the bill. Here are some questions to ask yourself:

You should check:

Have a professional check:

Important note to customers with heat pumps:

If you are experiencing high usage, have a professional check the strip heat. In some cases, the heat strips can engage while the unit is in the cooling mode. This condition will cause higher than normal energy consumption and poor cooling performance. We recommend having your unit serviced prior to the heating season and again before the cooling season to prevent possible problems.

Electric water heat… the #2 user of electricity.

You can check:

Try to answer more of your questions.

Report an Outage: 706-492-3251